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Industry solution / Consulting & Services

Give every support call a clear device and next step

For IT service providers looking after office workstations: keep the reported fault, affected asset, priority and agreed inspection together before a technician starts.

Pricing & getting started
Industry photograph: IT Services
Photograph · Vintechcomputerservices · CC BY-SA 4.0 · Optimised and cropped for display · Image credits

  1. Triage the report

    Record the symptom and priority in a ticket rather than relying on a phone memory.

  2. Know the asset

    Look up the computer and customer contact before choosing a troubleshooting route.

  3. Account for the visit

    Record the work and time performed so the later invoice can be reviewed against the agreement.

How Sektura helps with everyday work

A workstation will not start after a change

Example: a small office calls because one managed PC no longer boots after a software update.

  1. Identify the machine

    The technician notes the contact, device and exact behaviour reported.

  2. Ask what changed

    They review the last known change and decide what to check first.

  3. Agree a check

    An inspection time and next steps are entered in the service case.

The case has an owner and a next action; the software has not diagnosed the computer.

Getting started is simple

How it works

  1. Add a sample customer

    Create a fictitious business and contact.

  2. Register a device

    Give the workstation a name that staff can recognise.

  3. Open an incident

    Set subject, priority and the first agreed check in a test ticket.

Questions before you start

Will the desk fix a computer remotely?
No. It records support work; remote access needs separate tools and customer authorization.
Does an SLA field guarantee a response?
No. Contractual times and actual staffing are set by the service provider.

Access to customer systems

Check permission and scope before any technician connects or changes a device.

No credit card is needed to start your trial.

Try a sample workstation incident in the IT desk for free.

Start 30-day free trial ↗Pricing & getting started ↗

Industry solution

IT providers supporting office workstations

  • IT support provider
  • computer service
  • managed IT service

Editorial workflow draft — not a product screenshot.

Office computer fails to start after a change

A supported office computer no longer starts after a change, and the client reports the fault.

  1. Record the device, contact and reported symptom.

  2. Review the last known change with the client.

  3. Agree an inspection time and record the next steps.

The device, reported fault and inspection time are linked to the service case.

01

Inventory Import & CVE Assessment

Import SNMP and software inventory and automatically rate CVE evidence. No network scan.

02

SLA Escalation Engine

Automatic breach alerts and escalation levels by response and resolution time

03

NIS2 / BSI Basic Protection Report

Security report generator per NIS2, BSI IT Basic Protection and ISO 27001 per customer

04

Managed Services Recurring Board

NOC dashboard for recurring revenue: subscription services, utilisation and MRR report

05

Remote Session Audit Trail

ISO-27001-compliant logging of all remote maintenance sessions per ticket and customer

Less paperwork

Standard features included

These features are included in every sektura solution.

01

Customers

Customer records with full project history for all IT Desk jobs and relevant contact and location information.

02

Invoices

Invoices for IT Desk services under local law. Automatic numbering, PDF export and dunning management.

03

Appointments

Appointments for IT Desk deployments with GPS address, staff assignment and automatic email reminders.

04

Documents

All IT Desk documents managed centrally: plans, protocols, warranties, certificates and manufacturer documentation.

05

Projects

IT Desk jobs with industry-specific fields, status tracking and automatic cost calculation.

06

Reports & KPIs

Reports for IT Desk: revenue by service type, utilisation, averages and profitability per job.

07

Feature voting

Vote on new IT Desk features. Which functions matter most? Your vote counts in product development.

Getting started is simple

How it works

  1. 01

    Define service packages, hourly rates and consulting areas

  2. 02

    Inventory Import & CVE Assessment — Import SNMP and software inventory and automatically rate CVE evidence. No network scan.

  3. 03

    Configure sla escalation engine and enter initial data

  4. 04

    Configure nis2 / bsi basic protection report and enter initial data

  5. 05

    Create the first invoice or quote and test the workflow

Switching from existing systems

Before you switch, we check which data we can transfer from your existing system.

Autotask · ConnectWise · Atera · NinjaRMM

Prices by country

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04 / Getting started

One industry. One clear price.

Choose your industry, country and billing cycle. You will see the corresponding industry price; book add-ons separately when needed.

30

days free trial

No credit card is needed to start your trial.

Billing cycle

Monthly industry price

€89.00/ month

Net price · add-ons separate

This transaction is exempt from VAT under section 19(1) of the German VAT Act (UStG).

No credit card is needed to start your trial.

13 add-ons · available separately as needed +

Add-ons are billed separately in EUR. Displayed prices reflect your selected country and billing cycle.

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Industry photograph: Bookkeeping
Photograph · Mikhail Nilov · Image credits

Bookkeeping

Client management for bookkeepers, tax advisors, and payroll offices.

IT support software: tickets, devices and service time | Sektura