Digital waitlist
Customers sign up online — order and timestamp are saved automatically.
Feature & extension
Waitlist Management
No free appointment? Activate the waitlist — no more gaps
Pricing & getting startedWhat is Waitlist Management?
Is your calendar fully booked? Congratulations! But what happens when a customer cancels? Without a system, the slot stays empty. With the waitlist module, sektura fills free slots automatically.
Customers who can't get an appointment are placed on the waitlist. As soon as another customer cancels, they are contacted in order of registration — via WhatsApp or SMS. The first to confirm gets the appointment.
The result: no more empty appointments, fewer manual phone calls, happy customers who know they'll be served.
Automatic notification
When someone cancels, waitlisted customers are contacted immediately via WhatsApp or SMS.
Time window option
Customers can specify when they're available — matches only when times align.
Occupancy statistics
See how often waitlists are used and how many slots were filled through them.
Prioritisation
VIP customers can be prioritised on the waitlist.
One-click confirmation
Customers confirm the offered appointment with a single click — couldn't be easier.
Getting started is simple
How it works
- 01
Activate waitlist
Activate the module and define which services should have waitlists.
- 02
Customers sign up
When the calendar is fully booked, customers automatically see the 'Join waitlist' button.
- 03
Cancellations are filled automatically
With every cancellation, a notification goes out immediately to the first customer on the list.
04 / Getting started
Separate add-on
This module price is added to the separately selected industry price.
30
days free trial
No credit card is needed to start your trial.
Book this add-on separately in your Sektura account. The industry trial does not activate it automatically.
Add-ons in your account ↗Good to know.
What if no waitlist spot is confirmed?
You are notified and can fill the slot manually or keep it free in your calendar.
How long does someone stay on the waitlist?
You can set how long an offer is valid (e.g. 30 minutes). After that, the next person moves up.
Can I sort the waitlist manually?
Yes. You can manually adjust the order — e.g. for VIP customers or urgent cases.
Does it work with all appointment categories?
Yes. You can activate waitlists for individual services, staff members or time slots.