AI-powered replies
Intelligent answers based on your business data and frequently asked questions.
Feature & extension
WhatsApp Assistant
Automatic replies on WhatsApp — around the clock
Pricing & getting startedWhat is WhatsApp Assistant?
With sektura's WhatsApp Assistant, you'll never miss an enquiry again. The module automatically connects your business to WhatsApp Business and replies to incoming messages — even when you're busy or unavailable.
Whether appointment requests, pricing questions or simple greetings: the assistant recognises the context and replies in German, English and over 40 other languages. Customers get an instant response, you stay in control.
For many small businesses, WhatsApp is the most important communication channel. This module turns it into a fully automated customer service — with zero extra effort.
Available 24/7
Replies at night, on weekends and on public holidays — no customer waits in vain.
Book appointments via WhatsApp
Customers can book appointments without switching apps.
42 languages
Multilingual communication with no extra configuration.
Statistics
See how many messages were answered and where customers drop off.
Forwarding rules
Complex enquiries are automatically forwarded to you or your team.
Getting started is simple
How it works
- 01
Connect WhatsApp Business
Link your WhatsApp Business number in 5 minutes via the QR code in your sektura dashboard.
- 02
Configure replies
Define which questions should be answered automatically — opening hours, prices, appointment booking.
- 03
Customers write, assistant replies
From now on, your assistant answers incoming WhatsApp messages instantly — around the clock.
04 / Getting started
Separate add-on
This module price is added to the separately selected industry price.
30
days free trial
No credit card is needed to start your trial.
Book this add-on separately in your Sektura account. The industry trial does not activate it automatically.
Add-ons in your account ↗Good to know.
Do I need an official WhatsApp Business API?
No. sektura uses an official WhatsApp Business provider. You just need a mobile number — no API access required.
Can the assistant book appointments?
Yes. If you have the appointment module activated, the WhatsApp assistant can book directly into your calendar.
What happens with complex enquiries?
You can define forwarding rules. Enquiries the assistant cannot handle are sent to you immediately.
Is the service GDPR-compliant?
Yes. All data is stored on European servers. You receive a data processing agreement (DPA).