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Industry solution / Trade & Retail

Keep sales and device repairs organised at the electronics counter

An electronics counter cannot pause sales while the workshop checks a phone. Keep the sold article, the device left for diagnosis and the customer’s decision in separate, findable records; review stock shortages before you place a supplier order.

Pricing & getting started
Industry photograph: Electronics Retail
Photograph · Matheus Bertelli · Image credits

  1. Device intake

    Link a repair ticket to the customer, device, serial number and reported fault.

  2. Approval

    Add diagnosis and estimate; record the customer’s consent before moving into approved repair.

  3. Stock

    Track EAN, supplier and minimum quantity, then review low-stock items after a counter sale.

How Sektura helps with everyday work

Example day

Illustrative day in a small electronics shop: a customer leaves a phone with a cracked display and asks for a price before any repair. Another customer buys the last charging cable of a popular type. The technician can diagnose the phone later, while the buyer checks which cable has fallen below its chosen stock minimum.

  1. Intake

    At intake, staff note the customer, device, serial number and reported damage in a repair ticket. The phone is identifiable even though a diagnosis is still pending.

  2. Decision

    After inspection, the technician records the diagnosis and estimate. Staff obtain the customer’s answer themselves and only then mark approval; the workflow blocks later repair stages without it.

  3. Replenishment

    The cable sale uses the catalogue item at the counter. The low-stock view groups the shortage with its supplier, so the buyer can check quantities before ordering.

The repair and the replenishment need remain visible to the right staff without implying that the software contacted the customer or the supplier.

Getting started is simple

How it works

  1. Catalogue

    Start with one device and one fast-moving accessory. Enter the article price, SKU or EAN, quantity, minimum quantity and supplier; inspect how both appear in the catalogue and stock view.

  2. Counter

    Run a fictional counter sale of the accessory. Check its receipt and changed quantity, then open the reorder view to see whether the chosen minimum has been crossed.

  3. Workshop

    Create a sample phone repair with a serial number and fault. Walk through diagnosis, estimate, customer approval and collection to see where your team must make a real decision.

Questions before you start

Does the system approve repairs for customers?
No. Your staff discuss the estimate with the customer and record the response. The approval field is required before an approved repair stage; a tick in the software is not a substitute for obtaining consent.
Does it order from suppliers automatically?
No. The screen lists items below their stored minimum and groups them by supplier. You check the need and place the actual order through your own purchasing process.
Is a warranty flag a legal decision?
No. A warranty flag or RMA reference documents a case. Manufacturer cover and any statutory rights require separate review; the record does not submit or decide a claim.

About the saved product image

The approved stored example image shows the product catalogue with a fictional USB-C adapter. It is not an image of the repair flow. Manufacturer RMA handling and customer communication need your own arrangements.

No credit card is needed to start your trial.

Try your first product and sample repair

Start 30-day free trial ↗Pricing & getting started ↗

Industry solution

Electronics shops

  • electronics retailer
  • phone repair shop

Editorial workflow draft — not a product screenshot.

Take in a phone for repair

A customer brings a phone with a damaged screen to the shop.

  1. Record the device and serial number at intake.

  2. Discuss the damage and estimate with the customer.

  3. Note approval and collection arrangements for the repair.

The repair scope and customer decision are recorded.

Questions before you start

What do I record when accepting a device?

Device, serial number and fault description belong to the repair order. Add the diagnosis and cost estimate.

Where do I record customer approval?

The order contains the cost estimate and approval status. Record the customer's decision before the repair.

Which items need replenishing?

The overview lists items below minimum stock, grouped by supplier. Review demand and plan your order.

See the workflow ↗Start 30-day free trial ↗
Electronics Retail · Actual product view with saved fictional example data.
Produktkatalog · Actual product view with saved fictional example data. Interface language: German.
01

IMEI/Serial Number Tracking

Record every device with IMEI and serial number – for warranty, repair and return

02

Repair Order with Quote Approval

Record repair status and customer approval in the ticket.

03

Warranty & Guarantee File

Record warranty dates and review each claim.

04

Purchase & Trade-In

Record trade-ins and condition; verify identity separately.

05

Inventory by EAN/GTIN

Monitor minimum stock and place orders yourself.

Less paperwork

Standard features included

These features are included in every sektura solution.

01

Customers

Customer records with full project history for all ElectronicsRetailDesk jobs and relevant contact and location information.

02

Invoices

Invoices for ElectronicsRetailDesk services under local law. Automatic numbering, PDF export and dunning management.

03

Appointments

Appointments for ElectronicsRetailDesk deployments with GPS address, staff assignment and automatic email reminders.

04

Documents

All ElectronicsRetailDesk documents managed centrally: plans, protocols, warranties, certificates and manufacturer documentation.

05

Projects

ElectronicsRetailDesk jobs with industry-specific fields, status tracking and automatic cost calculation.

06

Reports & KPIs

Reports for ElectronicsRetailDesk: revenue by service type, utilisation, averages and profitability per job.

07

Feature voting

Vote on new ElectronicsRetailDesk features. Which functions matter most? Your vote counts in product development.

Getting started is simple

How it works

  1. 01

    Set up service catalogue with prices and SLAs

  2. 02

    Configure imei/serial number tracking and enter initial data

  3. 03

    Record repair status and customer approval in the ticket.

  4. 04

    Record warranty dates and review each claim.

  5. 05

    Create the first invoice or quote and test the workflow

Switching from existing systems

Before you switch, we check which data we can transfer from your existing system.

JTL · plentymarkets · Lightspeed · ready2order

Prices by country

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04 / Getting started

One industry. One clear price.

Choose your industry, country and billing cycle. You will see the corresponding industry price; book add-ons separately when needed.

30

days free trial

No credit card is needed to start your trial.

Billing cycle

Monthly industry price

€69.00/ month

Net price · add-ons separate

This transaction is exempt from VAT under section 19(1) of the German VAT Act (UStG).

No credit card is needed to start your trial.

13 add-ons · available separately as needed +

Add-ons are billed separately in EUR. Displayed prices reflect your selected country and billing cycle.

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Electronics shop software for sales and repairs | Sektura