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Industry solution / Real Estate & Management

Put a reported defect in the right flat and agree the next action

A tenant reports a damp mark on her bathroom ceiling. Identify the affected flat, record what can actually be seen, then agree who will investigate and by when before assigning specialist work.

Pricing & getting started
Industry photograph: Property Maintenance
Photograph · Tony Alter · CC BY 2.0 · Optimised and cropped for display · Image credits

  1. Locate the problem

    Create the property and unit first. Keep the unit, defect category, description, reporter and phone number with the report.

  2. Record facts, not a diagnosis

    Priority and status help organise work. Describe the damp mark without claiming a hidden leak or assigning blame before an appropriate inspection.

  3. Follow the agreed work

    With a named contractor and agreed deadline, moving the defect to assigned can create or link an internal work order. Confirm any real contact and acceptance separately.

How Sektura helps with everyday work

Example: a damp mark on the bathroom ceiling in flat 2B

The tenant spots a dark edge beside the fan. The caretaker can describe its size, but the mark alone does not reveal whether the source is a pipe, ventilation or another part of the building.

  1. Identify the flat

    Select the property and unit 2B, then record how to contact the tenant for access.

  2. Describe the finding

    Add the location, report date and priority based on what was observed. Keep the cause as an open question.

  3. Agree the inspection

    Confirm contractor and deadline with the manager, assign the defect, and check the linked internal work order.

The manager and caretaker share the observed facts, the agreed investigation and the outstanding response. Assigning work is not marked as a completed repair.

Getting started is simple

How it works

  1. Create a test building and flat

    Use a fictional address and add unit 2B before recording the defect.

  2. Record a factual report

    Enter a fictional damp mark with location, reporter, phone and a considered priority.

  3. Try the internal handoff

    Add a synthetic contractor and agreed test deadline, change status and inspect the linked work order.

Questions before you start

Can I record a defect without a unit?
The reviewed defect form requires a unit. Create the appropriate unit first; do not assign a shared-area issue to an unrelated tenant flat.
Does the desk automatically contact the contractor?
It may create or link an internal order when status, contractor and deadline are set. Your team must separately confirm actual contact and acceptance.
Does it determine the cause or a legal deadline?
No. It records observations and priority. Cause, responsibility and applicable deadlines need case-specific review.

Before closing

Keep findings, management decision, assignment and completed repair distinct. A changed status alone does not prove that the source of moisture was fixed.

No credit card is needed to start your trial.

Try a fictional defect in flat 2B

Start 30-day free trial ↗Pricing & getting started ↗

Industry solution

Caretakers and property maintenance teams

  • property maintenance
  • caretaker service
  • building upkeep

Editorial workflow draft — not a product screenshot.

Record a damp stairwell patch

A tenant reports a damp patch in the stairwell of a managed building.

  1. Record the report, location and tenant contact.

  2. Inspect the patch on site and note the findings.

  3. Arrange repair follow-up and a return visit.

The defect, location, findings and next steps are documented.

Property Maintenance · Actual product view with saved fictional example data.
Mieteinheiten · Actual product view with saved fictional example data. Interface language: German.
01

Defect Ticket & Tradesperson Dispatch

Tenant reports damage via app; automatic routing to specialist tradesperson with SLA tracking

02

Digital Handover Protocol

Property handover with photos, meter readings, defect list and legally-binding on-site signature

03

Maintenance Plan & Inspection Deadline Monitor

Lifts, heating, smoke detectors: automatically monitor inspection dates per DGUV/TÜV

04

Operating Cost Billing & Allocation

Operating cost billing as per tenancy law with flexible distribution keys, internationally applicable

05

Vacancy & Tenant Changeover Planning

Vacancy analysis, renovation order and re-letting preparation in a single workflow

Less paperwork

Standard features included

These features are included in every sektura solution.

01

Customers

Customer records with full project history for all HausmeisterDesk jobs and relevant contact and location information.

02

Invoices

Invoices for HausmeisterDesk services under local law. Automatic numbering, PDF export and dunning management.

03

Appointments

Appointments for HausmeisterDesk deployments with GPS address, staff assignment and automatic email reminders.

04

Documents

All HausmeisterDesk documents managed centrally: plans, protocols, warranties, certificates and manufacturer documentation.

05

Projects

HausmeisterDesk jobs with industry-specific fields, status tracking and automatic cost calculation.

06

Reports & KPIs

Reports for HausmeisterDesk: revenue by service type, utilisation, averages and profitability per job.

07

Feature voting

Vote on new HausmeisterDesk features. Which functions matter most? Your vote counts in product development.

08

uebergaben

Getting started is simple

How it works

  1. 01

    Set up properties, maintenance contracts and services

  2. 02

    Configure defect ticket & tradesperson dispatch and enter initial data

  3. 03

    Configure digital handover protocol and enter initial data

  4. 04

    Configure maintenance plan & inspection deadline monitor and enter initial data

  5. 05

    Create the first invoice or quote and test the workflow

Switching from existing systems

Before you switch, we check which data we can transfer from your existing system.

Haufe PowerHaus · casavi · Immoware24 · facilioo

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04 / Getting started

One industry. One clear price.

Choose your industry, country and billing cycle. You will see the corresponding industry price; book add-ons separately when needed.

30

days free trial

No credit card is needed to start your trial.

Billing cycle

Monthly industry price

€79.00/ month

Net price · add-ons separate

This transaction is exempt from VAT under section 19(1) of the German VAT Act (UStG).

No credit card is needed to start your trial.

13 add-ons · available separately as needed +

Add-ons are billed separately in EUR. Displayed prices reflect your selected country and billing cycle.

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