IT service software: keep tickets, projects and SLA deadlines in view

Prioritise tickets and track SLA deadlines

Record an enquiry as a ticket and assign a technician. Sektura calculates response and resolution deadlines from the priority and SLA settings; the ticket view shows status and remaining time.

Keep knowledge and remote-support records

Document recurring solutions in the knowledge base. Use remote-support records to note the client, affected system, time spent, evidence of authorisation and the outcome of your work.

Plan IT projects with dates and budgets

Record the client, start and end dates, project lead, budget and amount already used. Edit these details in the existing project and keep its status up to date.

Maintain a traceable device inventory

Record devices with their name, type, serial number, operating system and user. Recorded purchase, warranty and service dates help you plan upcoming work yourself.

Use ticket and SLA reports

The dashboard and reports calculate metrics from your recorded tickets and working time. Compare resolved cases, processing times and recorded SLA performance, for example.

Good to know.

How do I record a client enquiry?

Create a ticket with the issue, client, priority and responsible technician. Continue working in that ticket and record time spent and solutions.

What happens when an SLA deadline is missed?

The SLA check records missed response or resolution deadlines. For open tickets with valid SLA data, it raises the priority and escalation level while retaining the original deadline.

What device information can I record?

You can record details such as device type, serial number, operating system, user, purchase date and warranty dates. Search the inventory or filter it by device type or operating system.