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Industry solution / Trades & Construction

Bring the unit history into the service call

For HVAC contractors who need the right equipment record, fault details and past maintenance when a customer calls about a failed unit.

Pricing & getting started
Industry photograph: HVAC
Photograph · José Andrés Pacheco Cortes · Image credits

  1. Identify the unit

    Check its site, model and serial number before sending a technician.

  2. Give the visit context

    Record reported symptoms, priority and technician against that unit; put the visit on the work schedule.

  3. Keep a service trail

    Add inspection findings and a next service date to the unit history, then close the fault with actual actions taken.

How Sektura helps with everyday work

Example: an office AC stops cooling

Fictional service case: an office manager reports warm rooms on a busy afternoon. The cause cannot be determined from the phone call; a qualified technician must inspect the equipment.

  1. Match the record

    Find the unit by site and identity, review its last maintenance and enter the reported symptoms as a fault.

  2. Plan the visit

    Assign priority and a technician to the fault, then record a visit with the site and task in the schedule.

  3. Capture the result

    After inspection, enter a maintenance finding against the unit and close the fault only with the work actually completed.

The unit connects the fault and maintenance history for later review; recording the call does not send an external alert or establish a remote diagnosis.

Getting started is simple

How it works

  1. Create a sample unit

    Use invented customer, site, model and serial number details.

  2. Log a test fault

    Add a fictional cooling complaint, priority and technician for that unit.

  3. Inspect the history

    Plan a sample visit, save an inspection finding and next date, then revisit the unit record.

Questions before you start

Can technicians see past work on the unit?
Yes, unit-linked maintenance and measurement records appear in its history when they have been recorded against that unit.
Does an emergency call notify staff automatically?
Faults and schedules can be managed here. External messages require configured, approved services; a new fault alone is not a delivery guarantee.
Does the refrigerant area make us compliant?
No. It stores entries. A qualified person must determine the applicable checks and evidence for the equipment and jurisdiction.

Engineering judgment

The actual fault, refrigerant handling and work approval require a competent on-site assessment.

No credit card is needed to start your trial.

Try a fictional cooling fault from equipment lookup to documented visit.

Start 30-day free trial ↗Pricing & getting started ↗

Industry solution

Contractors servicing air-conditioning and ventilation

  • HVAC contractor
  • air-conditioning service
  • ventilation contractor

Editorial workflow draft — not a product screenshot.

Office air conditioner not cooling

A customer reports that the office air conditioner has stopped cooling.

  1. Record the unit location and the reported fault.

  2. Review recent maintenance notes and arrange an inspection visit.

  3. After the technician visits, note the findings and agreed work.

The fault, visit and findings are linked to the equipment case.

01

Heat Load per EN 12831 / Manual J

Room-by-room calculation, radiator sizing, results PDF for customers

02

System File & F-Gas Register

Maintenance history, refrigerant quantity, F-Gas Regulation EU 2024/573 compliant records

03

Maintenance Contract with SLA Tracking

Response times, maintenance intervals, automatic scheduling and escalation

04

Fault Management & Emergency Service

Prioritise fault tickets, assign technicians, maintain repair log

05

Energy Efficiency & CO₂ Balance

Calculate system efficiency, annual energy consumption and CO₂ savings for customers

Less paperwork

Standard features included

These features are included in every sektura solution.

01

Customers

Customer data with system types, maintenance contracts and full service history for all HVAC systems.

02

Invoices

Invoices for HVACDesk services under local law. Automatic numbering, PDF export and dunning management.

03

Appointments

Maintenance and breakdown callouts with system location, access details and spare parts needed.

04

Documents

F-gas logs, inspection reports, conformity certificates, maintenance records and manufacturer documentation.

05

Projects

HVAC projects with specific fields: system capacity kW, refrigerant type, F-gas documentation and maintenance schedule.

06

Reports & KPIs

Reports for HVACDesk: revenue by service type, utilisation, averages and profitability per job.

07

Feature voting

Vote on new HVACDesk features. Which functions matter most? Your vote counts in product development.

Getting started is simple

How it works

  1. 01

    Set up system types, maintenance contracts and prices

  2. 02

    Configure heat load per en 12831 / manual j and enter initial data

  3. 03

    Configure system file & f-gas register and enter initial data

  4. 04

    Configure maintenance contract with sla tracking and enter initial data

  5. 05

    Create the first invoice or quote and test the workflow

Switching from existing systems

Before you switch, we check which data we can transfer from your existing system.

openHandwerk · craftboxx · Plancraft · Streit V.1

Prices by country

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04 / Getting started

One industry. One clear price.

Choose your industry, country and billing cycle. You will see the corresponding industry price; book add-ons separately when needed.

30

days free trial

No credit card is needed to start your trial.

Billing cycle

Monthly industry price

€59.00/ month

Net price · add-ons separate

This transaction is exempt from VAT under section 19(1) of the German VAT Act (UStG).

No credit card is needed to start your trial.

13 add-ons · available separately as needed +

Add-ons are billed separately in EUR. Displayed prices reflect your selected country and billing cycle.

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