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Industry solution / Service & Facility

Keep the service history tied to the right alarm system

For an installer responding to a fault, the useful starting point is the customer's site and the exact system. Installation, handover and maintenance records then show what was checked and what remains open.

Pricing & getting started
Industry photograph: Security Technology
Photograph · Nïall Green · CC BY-SA 4.0 · Optimised and cropped for display · Image credits

  1. Identify the equipment

    Customer, location, system type and serial number distinguish one alarm installation from another.

  2. Record the visit

    The maintenance entry carries the technician, date, functional check, defect and action taken.

  3. Explain the next date

    A later service date is recorded with its contractual or manufacturer basis, not an assumed universal interval.

How Sektura helps with everyday work

A fault at the side door

Example: a warehouse intrusion alarm repeatedly reports a problem at the side-door contact. The operator calls the installer and agrees an on-site visit.

  1. Match the system

    The team checks the warehouse location and serial number in the equipment record.

  2. Inspect on site

    The technician finds a loose contact fixing, records the defect and repair, and marks a functional check only after performing it.

  3. Agree follow-up

    With the operator, the technician records the next date and its basis; any unresolved issue stays documented.

The operator can see which system was serviced and which check is still due. The record does not provide remote diagnosis or automatic approval.

Getting started is simple

How it works

  1. Add the equipment

    Start with the customer, site, type and available manufacturer and serial details.

  2. Enter proven history

    Add installation and acceptance details only where the checks, documents and briefing actually exist.

  3. Try a service case

    Record a sample defect, action, functional check and reasoned follow-up date.

Questions before you start

Does a passed acceptance record certify the system?
No. The entry requires a check and operator briefing; technical sign-off and any certification require the appropriate real-world process.
Can this plan guard patrols?
Guarding has separate workflows. This journey concerns the installed security system and its service records.

Monitoring requires its own arrangement

Alarm transmission to a monitoring centre requires a configured, authorised provider connection; a maintenance entry cannot create one.

No credit card is needed to start your trial.

Walk through a service visit for one example system.

Start 30-day free trial ↗Pricing & getting started ↗

Industry solution

Security system installation and service firms

  • security systems
  • alarm system service
  • security equipment installer

Editorial workflow draft — not a product screenshot.

Record a fault in a security system

A customer reports a fault in an existing security system ahead of a maintenance visit.

  1. Ask the customer for system, location and fault details.

  2. Inspect the installation on site and note findings.

  3. Agree the next check with the customer.

The system, observed fault and next check are documented for maintenance.

01

Security Technology

Systems · Installations · Acceptances · Maintenance

02

NFC/QR Patrol System

Document guard tours with NFC/QR checkpoints — complete proof of service for clients.

03

AI-Assisted Incident Reports

Report incidents with multimedia attachments — AI assistant speeds up protocol writing.

04

Live GPS Guards & Emergency Call

Real-time location of all guards in control center — with panic button for lone workers.

05

Shift Schedule & Qualification Check

Automatically staff shifts with licensed and qualified guards — DGUV compliant.

06

Audit-Proof Digital Guard Log

Complete, tamper-proof guard log with timestamps — for authorities and clients.

Less paperwork

Standard features included

These features are included in every sektura solution.

01

Customers

Customer records with full project history for all SecurityDesk jobs and relevant contact and location information.

02

Invoices

Invoices for SecurityDesk services under local law. Automatic numbering, PDF export and dunning management.

03

Appointments

Appointments for SecurityDesk deployments with GPS address, staff assignment and automatic email reminders.

04

Documents

All SecurityDesk documents managed centrally: plans, protocols, warranties, certificates and manufacturer documentation.

05

Projects

SecurityDesk jobs with industry-specific fields, status tracking and automatic cost calculation.

06

Reports & KPIs

Reports for SecurityDesk: revenue by service type, utilisation, averages and profitability per job.

07

Feature voting

Vote on new SecurityDesk features. Which functions matter most? Your vote counts in product development.

Getting started is simple

How it works

  1. 01

    Set up patrol areas, guard schedules and staff

  2. 02

    Configure nfc/qr patrol system and enter initial data

  3. 03

    Configure ai-assisted incident reports and enter initial data

  4. 04

    Configure live gps guards & emergency call and enter initial data

  5. 05

    Create the first invoice or quote and test the workflow

Switching from existing systems

Before you switch, we check which data we can transfer from your existing system.

COREDINATE · Guardio · GEOS · TrackTik

Prices by country

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04 / Getting started

One industry. One clear price.

Choose your industry, country and billing cycle. You will see the corresponding industry price; book add-ons separately when needed.

30

days free trial

No credit card is needed to start your trial.

Billing cycle

Monthly industry price

€49.00/ month

Net price · add-ons separate

This transaction is exempt from VAT under section 19(1) of the German VAT Act (UStG).

No credit card is needed to start your trial.

13 add-ons · available separately as needed +

Add-ons are billed separately in EUR. Displayed prices reflect your selected country and billing cycle.

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