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Industry solution / Health & Medicine

Broken frame: check the repair before promising replacement or collection

For optical shops helping someone whose everyday glasses have broken. Review the customer's record and available refraction, assess repair or replacement professionally, and keep workshop notes, spectacle order and handover accurate.

Pricing & getting started
Industry photograph: Optician
Photograph · Antoni Shkraba · Image credits

  1. Values stay with the customer

    The customer file shows current and earlier refractions. Sphere, cylinder, axis and pupil distance are recorded against that person; suitability still needs professional review.

  2. Workshop work has a clear brief

    The workshop list stores customer name, task type, priority, notes and status. Describe the broken hinge and what needs checking rather than promising a repair.

  3. Ready has a specific meaning

    A spectacle order holds frame, lens type and intended completion date. Collection lists orders marked ready; mark collected only after handover in the order board.

How Sektura helps with everyday work

Example: a temple breaks before a trip

A customer brings glasses with a broken side arm. She asks if the old lenses fit another frame and when she can wear them again.

  1. Inspect first

    Open her customer record and refraction, then check frame damage, lens shape and fit in person; measure again if clinically needed.

  2. Record the chosen route

    Put a possible repair in a separate workshop entry. If replacement is needed, create a spectacle order with checked frame and lens type.

  3. Complete and hand over

    Mark the order ready after real work, use the collection view to contact her, and mark collected only after she receives it.

The shop can explain each step. Refraction, workshop and order are not established as one automatically linked case; an estimated date is not proof of readiness.

Getting started is simple

How it works

  1. Make a sample customer

    Use fictional contact data and enter vision values only after a professional check.

  2. Try a repair note

    Choose repair and describe the broken arm and the outstanding feasibility check.

  3. Follow a replacement

    Create a separate spectacle order, then test ready and collected status after a fictional handover.

Questions before you start

Are refraction values copied into an order?
An automatic transfer is not established. The optician reviews the values; the order form captures frame and lens type separately.
Are workshop and order linked automatically?
A complete link is not established. Use clear references and check both entries yourself when both routes are in play.
Will the system message the customer when ready?
The collection view shows ready orders and available contacts; automatic sending is not established. Contact the customer through the agreed channel.

Fit remains skilled work

The optician judges whether old lenses can be reused, whether a repair will hold and whether the glasses fit. A saved record cannot guarantee that.

No credit card is needed to start your trial.

Try a broken-frame case with sample data through assessment, workshop and collection.

Start 30-day free trial ↗Pricing & getting started ↗

Industry solution

Optical shops with a workshop

  • optician
  • optical shop
  • eyewear specialist

Editorial workflow draft — not a product screenshot.

Replacement glasses after a broken frame

A customer brings broken glasses and needs a suitable replacement frame.

  1. Compare existing lens values with the chosen frame.

  2. Write down the frame and lenses for the workshop job.

  3. Agree on a collection time with the customer.

The workshop job records lens values, selected parts and collection time.

Optician · Actual product view with saved fictional example data.
Brillensortiment · Actual product view with saved fictional example data. Interface language: German.
01

Eye Test & Recall Automation

Eye test scheduling with automatic annual reminders by SMS & email

02

Digital Spectacle Passport

Vision prescription history, prism correction & prescription document per patient stored digitally

03

Frame & Lens Inventory Management

EAN scan, manufacturer order connection & minimum stock alert for frames & lenses

04

Health Insurance Billing

Direct health insurance billing (DE: GKV/PKV, AT: ÖGK, CH: health fund, UK: NHS Vouchers)

05

Contact Lens Subscription & Reorder

Automatic care product reminders, lens delivery subscription & reorder plans per customer

Less paperwork

Standard features included

These features are included in every sektura solution.

01

Customers

Customer records with full project history for all OpticsDesk jobs and relevant contact and location information.

02

Invoices

Invoices for OpticsDesk services under local law. Automatic numbering, PDF export and dunning management.

03

Appointments

Appointments for OpticsDesk deployments with GPS address, staff assignment and automatic email reminders.

04

Documents

All OpticsDesk documents managed centrally: plans, protocols, warranties, certificates and manufacturer documentation.

05

Projects

OpticsDesk jobs with industry-specific fields, status tracking and automatic cost calculation.

06

Reports & KPIs

Reports for OpticsDesk: revenue by service type, utilisation, averages and profitability per job.

07

Feature voting

Vote on new OpticsDesk features. Which functions matter most? Your vote counts in product development.

Getting started is simple

How it works

  1. 01

    Import glasses and contact lens assortment

  2. 02

    Configure eye test & recall automation and enter initial data

  3. 03

    Configure digital spectacle passport and enter initial data

  4. 04

    Configure frame & lens inventory management and enter initial data

  5. 05

    Create the first invoice or quote and test the workflow

Switching from existing systems

Before you switch, we check which data we can transfer from your existing system.

Ipro · euroOptic · Optik-Branchensoftware · Samedi

Prices by country

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04 / Getting started

One industry. One clear price.

Choose your industry, country and billing cycle. You will see the corresponding industry price; book add-ons separately when needed.

30

days free trial

No credit card is needed to start your trial.

Billing cycle

Monthly industry price

€79.00/ month

Net price · add-ons separate

This transaction is exempt from VAT under section 19(1) of the German VAT Act (UStG).

No credit card is needed to start your trial.

13 add-ons · available separately as needed +

Add-ons are billed separately in EUR. Displayed prices reflect your selected country and billing cycle.

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Broken glasses repair, replacement and collection | Sektura